What should my child bring to training sessions at The Soccer Lab?

Players should bring indoor or turf soccer shoes, shin guards, a water bottle, and a positive attitude. All other equipment, including balls and cones, is provided by The Soccer Lab.

Do you offer private or small group soccer lessons/sessions?

Yes. We offer 1-on-1 private sessions and small group lessons for 2–4 players. Each session focuses on technical skills, footwork, and game intelligence at a pace that fits each athlete.

What ages and skill levels can participate in The Soccer Lab programs?

We train players of all ages and skill levels, from early development (ages 5–7) to competitive high school and adult athletes. Sessions are grouped by age and ability to ensure a positive learning environment.

What is your cancellation or reschedule policy?

Sessions canceled within 24 hours of the start time may be charged in full. We understand that emergencies happen—please contact us directly to discuss any exceptions or reschedule needs.

Where is The Soccer Lab located?

The Soccer Lab is located at 402 South Bolton Street, Jacksonville, Texas. We’re in the heart of East Texas, minutes from downtown, with convenient parking and a modern indoor training space.

Privacy Policy – The Soccer Lab - The Soccer Lab - Soccer Training and Tournaments in East Texas

Last updated: October 25, 2025

The Soccer Lab (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data of visitors, athletes, parents, and users of our website, thesoccerlab.co, and any related booking, communication, or training platforms.

1. Information We Collect

We collect information that helps us provide training services, respond to inquiries, manage bookings, and communicate with you.

a. Information You Provide to Us

Name, phone number, and email address

Player information such as name, age, and skill level

Payment details processed securely through third-party payment providers

Messages, feedback, or forms submitted through our website or CRM platform

Communication preferences and consent records for SMS and email communications

b. Information Automatically Collected

Browser type, device information, IP address, and general location

Cookies and analytics data through tools such as Google Analytics 4 to improve website performance and user experience

We do not knowingly collect personal information from children under 13 without parental or guardian consent.

2. How We Use Your Information

We use the information we collect to:

Schedule and manage training sessions, bookings, camps, clinics, and events

Respond to inquiries and customer service requests

Send appointment reminders, updates, confirmations, and service-related notifications

Communicate information about soccer programs, events, camps, clinics, tournaments, promotions, and related offerings

Share training resources, recommended equipment, or partner discounts we believe may benefit our players and families

Process payments and maintain transaction records

Improve website functionality, user experience, and business operations

Maintain security and comply with legal obligations

If we share recommendations or promotions involving affiliate relationships, we will clearly disclose that relationship where required.

We do not sell, rent, or share personal information with third parties for their marketing or promotional purposes.

SMS Communications and Consent

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from The Soccer Lab regarding appointments, training updates, customer care, scheduling, and promotional offers.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at privacy@thesoccerlab.co.

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

3. Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process personal data under the following legal bases:

Consent – when you submit forms or opt in to communications

Contract Performance – to provide booked training sessions or services

Legitimate Interest – for analytics, security, customer support, and operational purposes

Legal Obligation – to comply with applicable laws and regulations

4. Sharing and Data Storage

We only share information with trusted service providers necessary to operate our business and provide services, including:

Payment processors (such as Stripe or PayPal)

CRM and communication platforms (such as Brevo, HubSpot, or Twilio)

Analytics providers (such as Google Analytics 4)

These providers are contractually required to protect your information and use it only for authorized business purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your information may be securely stored in the United States or other jurisdictions where our service providers operate. Where applicable, international data transfers are protected through appropriate safeguards, including Standard Contractual Clauses.

5. Your Rights and Choices

You may have the right to:

Access or request a copy of your personal information

Correct inaccurate or incomplete information

Request deletion of your information

Withdraw consent for marketing communications

Opt out of SMS communications by replying STOP

Exercise applicable rights under CCPA/CPRA or other privacy laws

To submit a privacy request, contact us at privacy@thesoccerlab.co.

6. Data Retention

We retain personal information only for as long as necessary to fulfill business, legal, accounting, or operational purposes.

Communication and booking records are periodically reviewed and securely deleted when no longer required.

7. Cookies and Analytics

We use cookies and similar technologies to:

Maintain website functionality during bookings

Analyze website performance and visitor interactions

Improve content, speed, and user experience

8. Security Measures

You can manage or disable cookies through your browser settings.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

SSL encryption on forms and website traffic

Secure payment processing systems

Restricted access controls for staff and service providers

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

9. Children’s Privacy

The Soccer Lab provides youth training services and collects information only from parents or legal guardians.

If we discover that a child under 13 has submitted personal information directly without verified parental consent, we will promptly delete that information.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

The Soccer Lab

402 S Bolton St. Jacksonville, TX 75766

privacy@thesoccerlab.co

11. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date above.

Your continued use of our website after updates are posted constitutes acceptance of those changes.